8 examples across 4 trades
Review response examples for contractors
Contractor reviews come with details generic templates can't handle: permits, punch lists, no-shows, a crew that didn't show up when promised. Below are 8 examples across roofing, HVAC, plumbing, and landscaping, half of them praise and half of them complaints, written the way an owner actually talks on a jobsite, not the way a marketing department would write it.
Short on time between jobs? Paste the review into the generator and it'll draft the reply while you're still in the truck. And if you'd rather get ahead of the bad reviews instead of just answering them, the review request templates take five minutes to set up.
Roofing
POSITIVE: "New roof survived the first hailstorm without a scratch, and the crew was done in two days."Two days is about as fast as that job gets done right, glad it held up in the hail already. Thanks for trusting us with it.
NEGATIVE: "Found three shingles loose a month after install, had to call twice before anyone came back out."Loose shingles a month out shouldn't happen and the callback delay is on us too. Please call the office and ask for me directly, I'll get someone out this week to fix it properly.
HVAC
POSITIVE: "AC went out on the hottest day of the year and they had a tech here in ninety minutes."Ninety minutes on the worst day of the summer is exactly the kind of call we want to win. Thanks for sticking with us.
NEGATIVE: "Quoted one price on the phone, charged more once the tech was here."That gap between the phone quote and the final bill shouldn't happen, and I want to look into why it did on your job specifically. Please call the office with your invoice number so I can review it.
Plumbing
POSITIVE: "Came out on a Sunday for a burst pipe and didn't gouge us on the emergency rate."Glad we could get there fast on a Sunday, that's exactly when it counts most. Thanks for the review, and hope the rest of the week was quieter.
NEGATIVE: "Fixed the leak but left a mess under the sink, had to clean it up myself."That cleanup should've been handled before the tech left, not left for you. I'm sorry, and I'll be talking to the crew about it. Give us a call if there's anything still not right under there.
Landscaping
POSITIVE: "Redesigned our whole front yard and it's the first thing neighbors comment on now."That's the best kind of compliment, secondhand from the neighbors. Thanks for letting us take on the whole yard.
NEGATIVE: "Crew showed up without half the plants we agreed on and installed something different instead."That's not how the job should have gone, the plant list we agree on should be what shows up. Please call the office so we can figure out what happened and make it right on our end.
Between jobs is a bad time to be writing review replies. WellEarnedReviews drafts them for you automatically, ready to approve from your phone before you're even off the roof.
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